Terms of sale (B2B export)

These terms of sale (T&Cs) apply to sales of bulk and packaged olive oil between professionals (B2B), for export. For each transaction they are supplemented by the written commercial offer and, where applicable, by the particular contract signed between the parties.

Article 1 — Scope

These T&Cs govern the sales of products (bulk, packaged or private-label olive oils) concluded between STE AKFER TUNISIA (a SUARL under Tunisian law, registered office Immeuble Bouhaha, C. Bjaoui, 4000 Sousse, Tunisia — tax identification number 1732502/X, share capital 500,000 DT), operating the Zitouna Export brand (hereinafter "the Seller"), and any professional buyer (hereinafter "the Buyer"). They apply to the exclusion of any other conditions, in particular the Buyer's general purchasing conditions, unless otherwise agreed in writing. Any order implies unreserved acceptance of these T&Cs.

Article 2 — Offer and order

The information appearing on the site has no contractual value. Only a written commercial offer (quote, proforma or contract) issued by the Seller binds the latter, within the limit of the period of validity stated on that offer.

The order is deemed firm after written confirmation by the Seller and, where applicable, receipt of the agreed deposit. Any modification requested by the Buyer is subject to the Seller's written agreement.

Article 3 — Specifications and quality

The products conform to the specifications agreed in the offer (category, acidity, analytical parameters, certifications, format). The Seller provides, per batch, a certificate of analysis (COA) issued by an accredited laboratory. As the characteristics of olive oil relate to a natural product, slight organoleptic or analytical variations within the agreed tolerances do not constitute a non-conformity.

Article 4 — Prices

Prices are expressed in the currency stated in the offer, excluding taxes, and are understood according to the agreed incoterm. Unless otherwise stated, prices do not include customs duties, import taxes, bank charges and insurance, which are payable by the Buyer. Given the volatility of the olive oil market, prices are firm only for the period of validity of the offer.

Article 5 — Incoterms

Sales are made according to the Incoterms® 2020 of the International Chamber of Commerce (ICC), the applicable incoterm being specified in the offer. The Seller offers in particular:

  • EXW (Ex Works) — departure from the Seller's warehouse as stated in the offer;
  • FCA (Free Carrier);
  • FOB (Free On Board) — Tunisian port of loading specified in the offer (Sfax or Radès);
  • CFR (Cost and Freight);
  • CIF (Cost, Insurance and Freight) — agreed port of destination;
  • DAP / DDP on request, depending on the destination.

The chosen incoterm determines the allocation of costs, risks and documentary obligations between the parties. Failing any stipulation, the sale is deemed concluded FOB at the agreed Tunisian port.

Article 6 — Payment

Unless special conditions are agreed in writing, the payment terms are as follows:

  • a deposit on ordering, the amount of which is specified in the offer;
  • the balance according to the instrument agreed in the offer: bank transfer, documentary credit (irrevocable letter of credit, confirmed where applicable) or payment against documents.

Any late payment may result in the application of late-payment penalties at the rate agreed in the offer or, failing any stipulation, at the applicable statutory rate, as well as the suspension of ongoing deliveries, without prejudice to the Seller's other rights. Bank charges relating to international payment are payable by the Buyer.

Article 7 — Delivery and transport

Delivery times are given for information only. A delay cannot give rise to cancellation, indemnity or penalty, except by the Seller's express written commitment. The transfer of risk takes place in accordance with the agreed incoterm.

On receipt, the Buyer must verify the conformity and condition of the goods. Any reservation relating to an apparent defect, a shortage or damage must be made in writing within the period stipulated in the particular contract and, failing any stipulation, without delay after receipt and before any decanting, blending or use of the products, failing which the products are deemed accepted.

Article 8 — Retention of title

The Seller retains ownership of the delivered goods until full payment of the price, in principal, costs and accessories. The transfer of risk nevertheless takes place according to the agreed incoterm, independently of the transfer of ownership. In the event of non-payment, the Seller may reclaim the goods, without prejudice to any other action.

Article 9 — Force majeure

The liability of a party cannot be engaged in the event of non-performance due to an event of force majeure: natural disaster, major climatic event affecting the harvest, strike, embargo, customs or administrative restriction, logistical blockage, among others. The affected party informs the other as soon as possible.

Article 10 — Liability and warranties

The Seller's warranty is limited to the replacement or refund of products recognised as non-conforming to the agreed specifications, to the exclusion of any indirect damage. It is the Buyer's responsibility to ensure that the products comply with the regulations in force on its destination market.

Article 11 — Personal data

The professional data exchanged in connection with a quotation request or an order is processed in accordance with our privacy policy, which sets out in particular the cases in which a request is passed on to partner exporters or producers.

Article 12 — Applicable law and dispute resolution

These T&Cs are governed by Tunisian law, the Seller having its registered office in Sousse (Tunisia). In the event of a dispute, the parties will endeavour to find an amicable solution. Failing this, the dispute will be brought before the competent courts of Sousse.

The parties may nevertheless expressly agree, in the particular contract, to submit their dispute to arbitration according to the rules of the institution they designate therein, whose seat and language they set.

Last updated: August 2026. See also the legal notice, the privacy policy and the quote form.